Information Technology
Supports
Faculty, staff, and students in the departments of Entomology, Forest and Wildlife Ecology, and Plant Pathology; Hub staff.
Services
Support for desktop, classroom technology, computing labs and networks as well as general computer consulting. Specific services include:
- Consulting on ordering new computer hardware and software
- Choosing, ordering, setup and installation of new hardware and software
- Troubleshooting and repairing computing hardware and software
- Isolating and remediating computer malware (includes diagnosing and fixing computer viruses and spyware)
- Reloading or upgrading computer operating systems
- Maintaining existing network drives, including backups
- Creating and maintaining departmental email accounts
- Administering user accounts to Russell Labs IT resources
- Installing and maintaining software on classroom and lab computers
Hours
Our hours are Monday – Friday, 8 AM – 4:30 p.m. We are closed weekends and holidays. These hours may vary depending upon staffing and needs.
Computing Service Levels – includes service call prioritization
Contact
Phone : (608) 890-0248
Email: help@russell.wisc.edu
For urgent issues, please call (608) 469 – 7762
Staff
-
IT Manager474 Russell LabsIn the office:
Core Hours:
Mon – Thur 8:30 am – 4:30 pm
Fri – 8:30 am – 4:30 pm, occasionally remoteVariable start and end times of one extra hour.
-
IT Professional III436C Russell Labs
In the office:
Monday: 10:15 am – 6:30 pmTuesday -Friday 9:15 am – 4:45 pm
Best way to reach him: email help@russell.wisc.edu.
Resources
- Computing how-to documents can be found in our RLIT KB.