Information Technology Area Home
Information Technology
Supports
Faculty, staff, and students in the departments of Entomology, Forest and Wildlife Ecology, and Plant Pathology; Hub staff.
Services
Support for desktop, classroom technology, computing labs and networks as well as general computer consulting. Specific services include:
- Consulting on ordering new computer hardware and software
- Choosing, ordering, setup and installation of new hardware and software
- Troubleshooting and repairing computing hardware and software
- Isolating and remediating computer malware (includes diagnosing and fixing computer viruses and spyware)
- Reloading or upgrading computer operating systems
- Maintaining existing network drives, including backups
- Creating and maintaining departmental email accounts
- Administering user accounts to Russell Labs IT resources
- Installing and maintaining software on classroom and lab computers
Hours
Our hours are Monday – Friday, 8 AM – 4:30 p.m. We are closed weekends and holidays. These hours may vary depending upon staffing and needs.
Computing Service Levels – includes service call prioritization
Contact
Phone : (608) 890-0248
Email: help@russell.wisc.edu
For urgent issues, please call (608) 469 – 7762
Staff
-
IT Manager474 Russell LabsIn the office:
Core Hours:
Mon – Thur 8:30 am – 4:30 pm
Fri – 8:30 am – 4:30 pm, occasionally remoteVariable start and end times of one extra hour.
-
IT Professional III436C Russell Labs
In the office:
Monday: 10:15 am – 6:30 pmTuesday -Friday 9:15 am – 4:45 pm
Best way to reach him: email help@russell.wisc.edu.
Resources
- Computing how-to documents can be found in our RLIT KB.
List of Tasks
+General IT Tasks
| Task | Area - links to area homepage w/contact info except Self Serve) | Contacts/Additional Info |
|---|---|---|
| Academic policy advisement, university and college, undergraduate | Student Services | Allee Hochmuth |
| Admissions processing, applicant review (graduate) | Student Services | Emily Laabs |
| Advising, graduate | Student Services | Emily Laabs; Faculty advisor and Committee |
| Advising, undergraduate | Student Services | Allee Hochmuth |
| Advisor Note System, maintaining notes on undergraduate students | Student Services | Allee Hochmuth |
| Airfare, hotel reservations for guests (non-employees) | Administration | Sue Laufenberg |
| Airfare, hotel reservations for UW employees | Self Serve | Self-serve; host PI/Dept, or individuals. Concur System If questions arise with reservations, contact Amber |
| Benefits eligibility, enrollment and consulting | HR/Payroll | Sonia Parker; Candice Butler |
| Building and facilities management | Facilities & Instrumentation | John Wipperfurth |
| Cancel courses | Student Services | Allee Hochmuth |
| Capstone agreements, undergraduate | Student Services | Allee Hochmuth |
| Career counseling, undergraduate | Student Services | Allee Hochmuth |
| Compliance, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Compliance, grants | Grants | Brittney Greeno; Laurie Luther |
| Computer won't start | Russell Labs IT | IT Staff |
| Conference room reservations | Self Serve | View conference room calendars here. Book conference rooms with Outlook 365 or Outlook. |
| Consulting, ordering a new UW-owned computer | Russell Labs IT | IT Staff |
| Consulting, ordering software for a new UW-owned computer | Russell Labs IT | IT Staff |
| Content updates, department websites (includes directories) | Ento - Ben Bradford PP - complete form FWE - complete form |
|
| Content updates, lab websites | Self Serve | Service not offered. CALS Web Services offers WordPress training. |
| Copying - copier use and questions | Russell Labs IT | IT Staff How-to: Scanning to and from USB/Flash Drive |
| Copying - making copies | Self Serve | Self-serve |
| Cost Share | Financial Services | Pre-Award: Brittney Greene (FWE) Laurie Luther (Ento, PP); Margaret Webster ( Pre & Post award) |
| Courier services/shipping | Facilities & Instrumentation | Tim Lorenz |
| Course attributes, assigning | Student Services | Allee Hochmuth |
| Course evaluations, executing (AEFIS) | Student Services | Allee Hochmuth |
| Course waitlists, managing | Student Services | Allee Hochmuth |
| Curriculum management, graduate | Student Services | Emily Laabs |
| Curriculum management, undergraduate (covers Guide editing, course proposals, program changes) | Student Services | Allee Hochmuth |
| DARS evaluations, undergraduate | Student Services | Allee Hochmuth Includes advising students on time to degree completion, and coordinating exceptions to curriculum in consultation with program faculty |
| Deferrals, tuition, to 3rd party | Financial Services | Margaret Webster (P); Alyson Amenda (B) |
| Department fileserver, can't access files | Russell Labs IT | IT Staff |
| Deposits, cash and check (to 136 accounts) | Financial Services | Amber Oberdeck |
| Deposits, gift check (to UW Foundation and 233 accounts) | Financial Services | Amber Oberdeck |
| Direct Payments (DPs) | Financial Services | Amber Oberdeck |
| Driver authorizations, State vehicle | Campus Business Services - More Info | |
| ECC and ECRT effort (on-line work effort reporting) | Financial Services | Margaret Webster, Laurie Luther; Alyson Amenda |
| Email lists for departments, Subscriptions | Russell Labs IT | IT Staff |
| Employee conflict, health/wellness, trainings and compliance | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employee funding | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employment information and consulting | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employment termination | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Events - in Advance of scheduling | Financial Services | Amber Oberdeck, Margaret Webster |
| Expense reimbursement policy and approvals | Financial Services | Amber Oberdeck |
| Faculty/academic staff leave reporting and requests | HR/Payroll | Sonia Parker; Candice Butler |
| Fee for service account requests (136 accounts) | Financial Services | Margaret Webster |
| Fellowships (Graduate) - includes WDGF and SciMed GRS | Student Services | Emily Laabs; Alyson Amenda; Margaret Webster |
| Fileserver, department, can't access files | Russell Labs IT | IT Staff |
| Fleet vehicles - funding | Financial Services | Amber Oberdeck; Margaret Webster |
| Fleet vehicles - general info and reservations | Self Serve | Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system) |
| Funding, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Gift check deposits (to UW Foundation and 233 accounts) | Financial Services | Amber Oberdeck |
| Grad student employment | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda; Emily Laabs |
| Grants - Post-Award: - accounting - expense review - monitoring, reporting and closeout - no-cost extensions - re-budget - subcontracts |
Financial Services | Margaret Webster; Amber Oberdeck |
| Grants - Pre-Award: - proposal assistance and review - Grants.gov proposal submissions - proposal budget review |
Grants | Laurie Luther; Brittney Greeno; Margaret Webster (proposal budget review) |
| Growth chambers | Facilities & Instrumentation | John Wipperfurth |
| Handbooks and forms for academic programs (Graduate) | Student Services | Emily Laabs |
| Health/wellness, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Hire requests, student hourly and TE | HR/Payroll | Sonia Parker; Candice Butler |
| Independent Study Agreements, undergraduate | Student Services | Allee Hochmuth |
| Instagram account, Russell Labs, maintain | Student Services | Allee Hochmuth |
| Installing software on computers in a classroom | Russell Labs IT | IT Staff |
| Installing software on computers in a lab | Russell Labs IT | IT Staff |
| Instrument shop | Facilities & Instrumentation | John Wipperfurth |
| Keys | Facilities & Instrumentation | John Wipperfurth |
| Lab website - questions/instruction on using WordPress | CALS Web Services | CALS Web Services |
| Lab website - report an outage | CALS Web Services | CALS Web Services |
| Lab website - request a new WordPress site (faculty) | CALS Web Services | CALS Web Services |
| Lab website - user account questions | CALS Web Services | CALS Web Services |
| Leave reporting and requests, faculty/academic staff | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Linux support | Russell Labs IT | IT Staff |
| Lists, email (for departments) | Russell Labs IT | IT Staff |
| Lost and Found | Facilities & Instrumentation | John Wipperfurth |
| Mac support | Russell Labs IT | IT Staff |
| Mail, mailroom | Facilities & Instrumentation | Tim Lorenz |
| Major declaration, single and double, undergraduate | Student Services | Allee Hochmuth Includes declaring new students in the major and advising on time to degree completion |
| Milestones, track student milestones and progress towards degree (Graduate) | Student Services | Emily Laabs |
| Mobile device support | Russell Labs IT | IT Staff |
| Network is down | Russell Labs IT | IT Staff |
| No Cost Extension (NCE) and re-budget requests (Post-Award) | Financial Services | Margaret Webster; Amber Oberdeck |
| Online course updates (Undergraduate and Graduate) | Student Services | Allee Hochmuth |
| Order office supplies | Self Serve | Self-serve; staff can order their own office supplies via ShopUW+ and will need approval from Alyson. |
| Packages, receiving in Russell Labs, shipping from Russell Labs | Facilities & Instrumentation | Tim Lorenz |
| Parking permits, renewal - State vehicle | Self Serve | Self-serve; PI's will be emailed their renewal directly from Transportation Services. |
| Payment to Individual Reports (PIRs) | Financial Services | Amber Oberdeck |
| Photocopying - copier use and questions | Russell Labs IT | IT Staff How-to: Scanning to and from USB/Flash Drive |
| Photocopying - making copies | Self Serve | Self-serve |
| Printer, installing | Russell Labs IT | IT Staff |
| Printer, office or lab - paper | Russell Labs IT | IT Staff |
| Printer, office or lab - toner | Russell Labs IT | IT Staff |
| Program Certification/Program of Study - Graduate | Student Services | Emily Laabs |
| Projector doesn't work in classroom | Russell Labs IT | IT Staff |
| Projector doesn't work in conference room | Russell Labs IT | IT Staff |
| Purchasing card applications and management | Financial Services | Amber Oberdeck |
| Qualifying exams | Student Services | Emily Laabs |
| Recruitment (Employee) | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Recruitment (Graduate) | Student Services | Emily Laabs |
| Registration, conference | Self Serve | Self-serve; use pcard or e-reimbursement. |
| Reimbursement, travel expense, procedures and approvals | Financial Services | Amber Oberdeck |
| Remission, tuition | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Requisitions, purchase orders (>$5000) | Financial Services | Amber Oberdeck |
| Reservations, classroom | Administration | Sue Laufenberg; Allee Hochmuth (backup) |
| Reservations, conference room | Self Serve | View conference room calendars here. Book conference rooms with Outlook 365 or Outlook. |
| Russell network fileserver - problems accessing files | Russell Labs IT | IT Staff |
| Russell network fileserver - problems logging in | Russell Labs IT | IT Staff |
| Schedule of Classes | Student Services | Allee Hochmuth |
| Scholarship nomination process, undergraduate, assistance | Student Services | Allee Hochmuth |
| Shop UW | Self Serve/Financial Services | Self-serve; staff can order their own office supplies per PI approval with funding source via ShopUW+, and will need to route for approval from Amber Oberdeck |
| SOAR Activity Management | Student Services | Allee Hochmuth Includes evaluating Advanced Placement scores, transferring credit equivalencies, advising students on appropriate First-year Interest Groups (FIGS) and liaising with appropriate campus offices as necessary (Registrar's Office, International Student and Scholars Services, CALS Academic Affairs, etc.) |
| Software, installing on a personal or UW-owned computer | Russell Labs IT | IT Staff |
| Software, installing on computers in a classroom | Russell Labs IT | IT Staff |
| Software, installing on computers in a lab | Russell Labs IT | IT Staff |
| Student employment, Grad | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Student employment, Undergrad | HR/Payroll | Sonia Parker; Candice Butler |
| Student enrollment permissions, graduate | Student Services | Emily Laabs |
| Student enrollment permissions, undergraduate | Student Services | Allee Hochmuth |
| Student hourly and TE hire requests | HR/Payroll | Sonia Parker; Candice Butler |
| Student Information System (SIS) updates | Student Services | Allee Hochmuth |
| Student recruitment, undergraduate | Student Services | Allee Hochmuth Includes participate in campus recruitment events |
| Supplies, order office supplies (Hub only) | Self Serve | Self-serve; staff can order their own office supplies via ShopUW+ and will need approval from Alyson. |
| Telephone lines (VoIP setup) | Russell Labs IT | IT Staff |
| Timesheet entry and approval | HR/Payroll | Sonia Parker; Candice Butler |
| Timetable | Student Services | Allee Hochmuth |
| Trainings, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Travel expense reimbursement procedures and approvals | Financial Services | Amber Oberdeck |
| Troubleshooting, computer general | Russell Labs IT | IT Staff |
| Tuition deferrals to 3rd party | Financial Services | Margaret Webster (P); Alyson Amenda (B) |
| Tuition remission | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Undergraduate advising | Student Services | Allee Hochmuth |
| Undergraduate curriculum | Student Services | Allee Hochmuth |
| Undergradute listserves, manage | Student Services | Allee Hochmuth |
| Vehicles, department | Facilities & Instrumentation | Facilities and Instrumentation Staff |
| Vehicles, fleet - funding | Financial Services | Amber Oberdeck; Margaret Webster |
| Vehicles, fleet - general info and reservations | Self Serve | Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system) |
| Virus, computer has | Russell Labs IT | IT Staff |
| Visa application processing and consulting | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| VoIP lines | Russell Labs IT | IT Staff |
| Waitlists, managing | Student Services | Allee Hochmuth |
| Warrants | Student Services | Emily Laabs |
| Website, department website - content editing (includes directories) | Ento - Ben Bradford PP - complete form FWE - complete form |
|
| Website, department website - report an outage | CALS Web Services | CALS Web Services |
| Website, lab - questions/instructions on using WordPress | CALS Web Services | CALS Web Services |
| Website, lab - report an outage | CALS Web Services | CALS Web Services |
| Website, lab - request a new WordPress site (faculty) | CALS Web Services | CALS Web Services |
| Website, lab - user account questions | CALS Web Services | CALS Web Services |
| Won't start, computer | Russell Labs IT | IT Staff |
| Task | Area - links to area homepage w/contact info except Self Serve) | Contacts/Additional Info |
+Web Tasks
| Task | Area - links to area homepage w/contact info except Self Serve) | Contacts/Additional Info |
|---|---|---|
| Academic policy advisement, university and college, undergraduate | Student Services | Allee Hochmuth |
| Admissions processing, applicant review (graduate) | Student Services | Emily Laabs |
| Advising, graduate | Student Services | Emily Laabs; Faculty advisor and Committee |
| Advising, undergraduate | Student Services | Allee Hochmuth |
| Advisor Note System, maintaining notes on undergraduate students | Student Services | Allee Hochmuth |
| Airfare, hotel reservations for guests (non-employees) | Administration | Sue Laufenberg |
| Airfare, hotel reservations for UW employees | Self Serve | Self-serve; host PI/Dept, or individuals. Concur System If questions arise with reservations, contact Amber |
| Benefits eligibility, enrollment and consulting | HR/Payroll | Sonia Parker; Candice Butler |
| Building and facilities management | Facilities & Instrumentation | John Wipperfurth |
| Cancel courses | Student Services | Allee Hochmuth |
| Capstone agreements, undergraduate | Student Services | Allee Hochmuth |
| Career counseling, undergraduate | Student Services | Allee Hochmuth |
| Compliance, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Compliance, grants | Grants | Brittney Greeno; Laurie Luther |
| Computer won't start | Russell Labs IT | IT Staff |
| Conference room reservations | Self Serve | View conference room calendars here. Book conference rooms with Outlook 365 or Outlook. |
| Consulting, ordering a new UW-owned computer | Russell Labs IT | IT Staff |
| Consulting, ordering software for a new UW-owned computer | Russell Labs IT | IT Staff |
| Content updates, department websites (includes directories) | Ento - Ben Bradford PP - complete form FWE - complete form |
|
| Content updates, lab websites | Self Serve | Service not offered. CALS Web Services offers WordPress training. |
| Copying - copier use and questions | Russell Labs IT | IT Staff How-to: Scanning to and from USB/Flash Drive |
| Copying - making copies | Self Serve | Self-serve |
| Cost Share | Financial Services | Pre-Award: Brittney Greene (FWE) Laurie Luther (Ento, PP); Margaret Webster ( Pre & Post award) |
| Courier services/shipping | Facilities & Instrumentation | Tim Lorenz |
| Course attributes, assigning | Student Services | Allee Hochmuth |
| Course evaluations, executing (AEFIS) | Student Services | Allee Hochmuth |
| Course waitlists, managing | Student Services | Allee Hochmuth |
| Curriculum management, graduate | Student Services | Emily Laabs |
| Curriculum management, undergraduate (covers Guide editing, course proposals, program changes) | Student Services | Allee Hochmuth |
| DARS evaluations, undergraduate | Student Services | Allee Hochmuth Includes advising students on time to degree completion, and coordinating exceptions to curriculum in consultation with program faculty |
| Deferrals, tuition, to 3rd party | Financial Services | Margaret Webster (P); Alyson Amenda (B) |
| Department fileserver, can't access files | Russell Labs IT | IT Staff |
| Deposits, cash and check (to 136 accounts) | Financial Services | Amber Oberdeck |
| Deposits, gift check (to UW Foundation and 233 accounts) | Financial Services | Amber Oberdeck |
| Direct Payments (DPs) | Financial Services | Amber Oberdeck |
| Driver authorizations, State vehicle | Campus Business Services - More Info | |
| ECC and ECRT effort (on-line work effort reporting) | Financial Services | Margaret Webster, Laurie Luther; Alyson Amenda |
| Email lists for departments, Subscriptions | Russell Labs IT | IT Staff |
| Employee conflict, health/wellness, trainings and compliance | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employee funding | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employment information and consulting | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employment termination | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Events - in Advance of scheduling | Financial Services | Amber Oberdeck, Margaret Webster |
| Expense reimbursement policy and approvals | Financial Services | Amber Oberdeck |
| Faculty/academic staff leave reporting and requests | HR/Payroll | Sonia Parker; Candice Butler |
| Fee for service account requests (136 accounts) | Financial Services | Margaret Webster |
| Fellowships (Graduate) - includes WDGF and SciMed GRS | Student Services | Emily Laabs; Alyson Amenda; Margaret Webster |
| Fileserver, department, can't access files | Russell Labs IT | IT Staff |
| Fleet vehicles - funding | Financial Services | Amber Oberdeck; Margaret Webster |
| Fleet vehicles - general info and reservations | Self Serve | Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system) |
| Funding, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Gift check deposits (to UW Foundation and 233 accounts) | Financial Services | Amber Oberdeck |
| Grad student employment | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda; Emily Laabs |
| Grants - Post-Award: - accounting - expense review - monitoring, reporting and closeout - no-cost extensions - re-budget - subcontracts |
Financial Services | Margaret Webster; Amber Oberdeck |
| Grants - Pre-Award: - proposal assistance and review - Grants.gov proposal submissions - proposal budget review |
Grants | Laurie Luther; Brittney Greeno; Margaret Webster (proposal budget review) |
| Growth chambers | Facilities & Instrumentation | John Wipperfurth |
| Handbooks and forms for academic programs (Graduate) | Student Services | Emily Laabs |
| Health/wellness, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Hire requests, student hourly and TE | HR/Payroll | Sonia Parker; Candice Butler |
| Independent Study Agreements, undergraduate | Student Services | Allee Hochmuth |
| Instagram account, Russell Labs, maintain | Student Services | Allee Hochmuth |
| Installing software on computers in a classroom | Russell Labs IT | IT Staff |
| Installing software on computers in a lab | Russell Labs IT | IT Staff |
| Instrument shop | Facilities & Instrumentation | John Wipperfurth |
| Keys | Facilities & Instrumentation | John Wipperfurth |
| Lab website - questions/instruction on using WordPress | CALS Web Services | CALS Web Services |
| Lab website - report an outage | CALS Web Services | CALS Web Services |
| Lab website - request a new WordPress site (faculty) | CALS Web Services | CALS Web Services |
| Lab website - user account questions | CALS Web Services | CALS Web Services |
| Leave reporting and requests, faculty/academic staff | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Linux support | Russell Labs IT | IT Staff |
| Lists, email (for departments) | Russell Labs IT | IT Staff |
| Lost and Found | Facilities & Instrumentation | John Wipperfurth |
| Mac support | Russell Labs IT | IT Staff |
| Mail, mailroom | Facilities & Instrumentation | Tim Lorenz |
| Major declaration, single and double, undergraduate | Student Services | Allee Hochmuth Includes declaring new students in the major and advising on time to degree completion |
| Milestones, track student milestones and progress towards degree (Graduate) | Student Services | Emily Laabs |
| Mobile device support | Russell Labs IT | IT Staff |
| Network is down | Russell Labs IT | IT Staff |
| No Cost Extension (NCE) and re-budget requests (Post-Award) | Financial Services | Margaret Webster; Amber Oberdeck |
| Online course updates (Undergraduate and Graduate) | Student Services | Allee Hochmuth |
| Order office supplies | Self Serve | Self-serve; staff can order their own office supplies via ShopUW+ and will need approval from Alyson. |
| Packages, receiving in Russell Labs, shipping from Russell Labs | Facilities & Instrumentation | Tim Lorenz |
| Parking permits, renewal - State vehicle | Self Serve | Self-serve; PI's will be emailed their renewal directly from Transportation Services. |
| Payment to Individual Reports (PIRs) | Financial Services | Amber Oberdeck |
| Photocopying - copier use and questions | Russell Labs IT | IT Staff How-to: Scanning to and from USB/Flash Drive |
| Photocopying - making copies | Self Serve | Self-serve |
| Printer, installing | Russell Labs IT | IT Staff |
| Printer, office or lab - paper | Russell Labs IT | IT Staff |
| Printer, office or lab - toner | Russell Labs IT | IT Staff |
| Program Certification/Program of Study - Graduate | Student Services | Emily Laabs |
| Projector doesn't work in classroom | Russell Labs IT | IT Staff |
| Projector doesn't work in conference room | Russell Labs IT | IT Staff |
| Purchasing card applications and management | Financial Services | Amber Oberdeck |
| Qualifying exams | Student Services | Emily Laabs |
| Recruitment (Employee) | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Recruitment (Graduate) | Student Services | Emily Laabs |
| Registration, conference | Self Serve | Self-serve; use pcard or e-reimbursement. |
| Reimbursement, travel expense, procedures and approvals | Financial Services | Amber Oberdeck |
| Remission, tuition | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Requisitions, purchase orders (>$5000) | Financial Services | Amber Oberdeck |
| Reservations, classroom | Administration | Sue Laufenberg; Allee Hochmuth (backup) |
| Reservations, conference room | Self Serve | View conference room calendars here. Book conference rooms with Outlook 365 or Outlook. |
| Russell network fileserver - problems accessing files | Russell Labs IT | IT Staff |
| Russell network fileserver - problems logging in | Russell Labs IT | IT Staff |
| Schedule of Classes | Student Services | Allee Hochmuth |
| Scholarship nomination process, undergraduate, assistance | Student Services | Allee Hochmuth |
| Shop UW | Self Serve/Financial Services | Self-serve; staff can order their own office supplies per PI approval with funding source via ShopUW+, and will need to route for approval from Amber Oberdeck |
| SOAR Activity Management | Student Services | Allee Hochmuth Includes evaluating Advanced Placement scores, transferring credit equivalencies, advising students on appropriate First-year Interest Groups (FIGS) and liaising with appropriate campus offices as necessary (Registrar's Office, International Student and Scholars Services, CALS Academic Affairs, etc.) |
| Software, installing on a personal or UW-owned computer | Russell Labs IT | IT Staff |
| Software, installing on computers in a classroom | Russell Labs IT | IT Staff |
| Software, installing on computers in a lab | Russell Labs IT | IT Staff |
| Student employment, Grad | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Student employment, Undergrad | HR/Payroll | Sonia Parker; Candice Butler |
| Student enrollment permissions, graduate | Student Services | Emily Laabs |
| Student enrollment permissions, undergraduate | Student Services | Allee Hochmuth |
| Student hourly and TE hire requests | HR/Payroll | Sonia Parker; Candice Butler |
| Student Information System (SIS) updates | Student Services | Allee Hochmuth |
| Student recruitment, undergraduate | Student Services | Allee Hochmuth Includes participate in campus recruitment events |
| Supplies, order office supplies (Hub only) | Self Serve | Self-serve; staff can order their own office supplies via ShopUW+ and will need approval from Alyson. |
| Telephone lines (VoIP setup) | Russell Labs IT | IT Staff |
| Timesheet entry and approval | HR/Payroll | Sonia Parker; Candice Butler |
| Timetable | Student Services | Allee Hochmuth |
| Trainings, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Travel expense reimbursement procedures and approvals | Financial Services | Amber Oberdeck |
| Troubleshooting, computer general | Russell Labs IT | IT Staff |
| Tuition deferrals to 3rd party | Financial Services | Margaret Webster (P); Alyson Amenda (B) |
| Tuition remission | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Undergraduate advising | Student Services | Allee Hochmuth |
| Undergraduate curriculum | Student Services | Allee Hochmuth |
| Undergradute listserves, manage | Student Services | Allee Hochmuth |
| Vehicles, department | Facilities & Instrumentation | Facilities and Instrumentation Staff |
| Vehicles, fleet - funding | Financial Services | Amber Oberdeck; Margaret Webster |
| Vehicles, fleet - general info and reservations | Self Serve | Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system) |
| Virus, computer has | Russell Labs IT | IT Staff |
| Visa application processing and consulting | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| VoIP lines | Russell Labs IT | IT Staff |
| Waitlists, managing | Student Services | Allee Hochmuth |
| Warrants | Student Services | Emily Laabs |
| Website, department website - content editing (includes directories) | Ento - Ben Bradford PP - complete form FWE - complete form |
|
| Website, department website - report an outage | CALS Web Services | CALS Web Services |
| Website, lab - questions/instructions on using WordPress | CALS Web Services | CALS Web Services |
| Website, lab - report an outage | CALS Web Services | CALS Web Services |
| Website, lab - request a new WordPress site (faculty) | CALS Web Services | CALS Web Services |
| Website, lab - user account questions | CALS Web Services | CALS Web Services |
| Won't start, computer | Russell Labs IT | IT Staff |
| Task | Area - links to area homepage w/contact info except Self Serve) | Contacts/Additional Info |