Supports
Faculty, staff, and students in the departments of Entomology, Forest and Wildlife Ecology, and Plant Pathology; Hub staff.
Hours
Our hours are Monday – Friday, 8 AM – 4:30 p.m. We are closed weekends and holidays. These hours may vary depending upon staffing and needs.
Contact
Phone: (608) 890-0248
Email: help@russell.wisc.edu
For urgent issues, please call (608) 469 – 7762
Staff
Click the staff member’s name to view their full profile. The asterisk indicates the area manager.
 |
Allen, Mariah |
Grants & Contracts Specialist |
Grants |
Russell Labs |
mariah.allen@wisc.edu |
 |
Amenda, Alyson* |
Department Administratior |
Hub Mgt., Administration, Grants |
Russell Labs |
amenda@wisc.edu |
 |
Baumgard, Brandon* |
HR Manager |
Human Resources |
CALS HR |
brandon.baumgard@wisc.edu |
 |
Bohne, Mat |
Instrument Maker |
Facilities & Inst. |
Russell Labs |
mbohne@wisc.edu |
 |
Bowman, Ashley |
Administrative Assistant III |
Administration |
Russell Labs |
adbowman@wisc.edu |
 |
Burkhalter, Elizabeth |
Administrative Assistant III |
Administration |
Russell Labs |
eburkhalter@wisc.edu |
 |
Cooper, Tori |
Financial Specialist III |
Financial |
Russell Labs |
tori.cooper@wisc.edu |
 |
Ducy, Amy |
HR Generalist |
Human Resources |
CALS HR |
hr@russell.wisc.edu |
 |
Drake, David* |
Director of Russell Labs Service Center |
Hub Mgt. |
Russell Labs |
ddrake2@wisc.edu |
 |
Gwaza, Nyasha |
Desktop Support Coordinator |
Information Technology |
CALS IT |
help@russell.wisc.edu |
 |
Hochmuth, Allee |
Academic Advising Manager |
Student Services |
Russell Labs |
abhochmuth@wisc.edu |
 |
Laabs, Emily |
Graduate Program Manager |
Student Services |
Russell Labs |
emily.laabs@wisc.edu |
 |
Lang, Dixie |
Project Manager II |
Administration |
Russell Labs |
ddlang@wisc.edu |
 |
Lorenz, Tim* |
Facilities and Instrumentation Manager,* Building Manager for Russell Labs |
Hub Mgt., Facilities & Inst. |
Russell Labs |
tlorenz2@wisc.edu |
 |
Luther, Laurie |
Grants & Contracts Specialist |
Grants |
Russell Labs |
laluther@russell.wisc.edu |
 |
Nelson, Alex |
Post-Award Grant Accountant – Temporary Hire |
Grants |
Russell Labs |
alex.nelson@wisc.edu |
 |
Rodrigues, Elyce* |
Administrative Manager |
Hub Mgt., Financial |
Russell Labs |
naylon@wisc.edu |
 |
Seidl, Janet |
Student Worker |
Administration |
Russell Labs |
seidl5@wisc.edu |
 |
Slaybaugh, John |
IT Professional III |
Information Technology |
CALS IT |
help@russell.wisc.edu |
 |
Sullivan, Megan |
HR Generalist |
Human Resources |
CALS HR |
hr@russell.wisc.edu |
 |
Teubert, Chad |
Facilities Technician III |
Facilities & Inst. |
Russell Labs |
cteubert@wisc.edu |
 |
Webster, Margaret |
Post Award Research Financial Manager |
Grants |
Russell Labs |
mmwebste@wisc.edu |
Services
Support for desktop, classroom technology, computing labs and networks as well as general computer consulting. Specific services include:
- Consulting on ordering new computer hardware and software
- Choosing, ordering, setup and installation of new hardware and software
- Troubleshooting and repairing computing hardware and software
- Isolating and remediating computer malware (includes diagnosing and fixing computer viruses and spyware)
- Reloading or upgrading computer operating systems
- Maintaining existing network drives, including backups
- Creating and maintaining departmental email accounts
- Administering user accounts to Russell Labs IT resources
- Installing and maintaining software on classroom and lab computers
Resources
- Computing how-to documents can be found in our RLIT KB.
General IT Tasks
Computer won't start |
Russell Labs IT |
IT Staff |
Consulting, ordering a new UW-owned computer |
Russell Labs IT |
IT Staff |
Consulting, ordering software for a new UW-owned computer |
Russell Labs IT |
IT Staff |
Content updates, department websites (includes directories) |
|
Ento - Ben Bradford PP - complete form FWE - details here |
Content updates, lab websites |
Self Serve |
Service not offered. CALS Web Services offers WordPress training. |
Copying - questions on copier use |
Russell Labs IT |
IT Staff How-to: Scanning to and from USB/Flash Drive |
Department fileserver, can't access files |
Russell Labs IT |
IT Staff |
Email lists for departments, Subscriptions |
Russell Labs IT |
IT Staff |
Installing software on computers in a classroom |
Russell Labs IT |
IT Staff |
Installing software on computers in a lab |
Russell Labs IT |
IT Staff |
Lab website - questions/instruction on using WordPress |
CALS Web Services |
CALS Web Services |
Lab website - report an outage |
CALS Web Services |
CALS Web Services |
Lab website - request a new WordPress site (faculty) |
CALS Web Services |
CALS Web Services |
Lab website - user account questions |
CALS Web Services |
CALS Web Services |
Linux support |
Russell Labs IT |
IT Staff |
Lists, email (for departments) |
Russell Labs IT |
IT Staff |
Mac support |
Russell Labs IT |
IT Staff |
Mobile device support |
Russell Labs IT |
IT Staff |
Network is down |
Russell Labs IT |
IT Staff |
Photocopying - copier use and questions |
Russell Labs IT |
IT Staff How-to: Scanning to and from USB/Flash Drive |
Printer, installing |
Russell Labs IT |
IT Staff |
Printer, office or lab - paper |
Russell Labs IT |
IT Staff |
Printer, office or lab - toner |
Russell Labs IT |
IT Staff |
Projector doesn't work in classroom |
Russell Labs IT |
IT Staff |
Projector doesn't work in conference room |
Russell Labs IT |
IT Staff |
Software, installing on a personal or UW-owned computer |
Russell Labs IT |
IT Staff |
Software, installing on computers in a classroom |
Russell Labs IT |
IT Staff |
Software, installing on computers in a lab |
Russell Labs IT |
IT Staff |
Troubleshooting, computer general |
Russell Labs IT |
IT Staff |
Virus, computer has |
Russell Labs IT |
IT Staff |
Website, department website - content editing (includes directories) |
|
Ento - Ben Bradford PP - complete form FWE - details here |
Website, department website - report an outage |
CALS Web Services |
CALS Web Services |
Website, lab - questions/instructions on using WordPress |
CALS Web Services |
CALS Web Services |
Website, lab - report an outage |
CALS Web Services |
CALS Web Services |
Website, lab - request a new WordPress site (faculty) |
CALS Web Services |
CALS Web Services |
Website, lab - user account questions |
CALS Web Services |
CALS Web Services |
Web Tasks
Important Note
The CALS Web Services links below lead to a password-protected page. Login with your NetID and password.
Computer won't start |
Russell Labs IT |
IT Staff |
Consulting, ordering a new UW-owned computer |
Russell Labs IT |
IT Staff |
Consulting, ordering software for a new UW-owned computer |
Russell Labs IT |
IT Staff |
Content updates, department websites (includes directories) |
|
Ento - Ben Bradford PP - complete form FWE - details here |
Content updates, lab websites |
Self Serve |
Service not offered. CALS Web Services offers WordPress training. |
Copying - questions on copier use |
Russell Labs IT |
IT Staff How-to: Scanning to and from USB/Flash Drive |
Department fileserver, can't access files |
Russell Labs IT |
IT Staff |
Email lists for departments, Subscriptions |
Russell Labs IT |
IT Staff |
Installing software on computers in a classroom |
Russell Labs IT |
IT Staff |
Installing software on computers in a lab |
Russell Labs IT |
IT Staff |
Lab website - questions/instruction on using WordPress |
CALS Web Services |
CALS Web Services |
Lab website - report an outage |
CALS Web Services |
CALS Web Services |
Lab website - request a new WordPress site (faculty) |
CALS Web Services |
CALS Web Services |
Lab website - user account questions |
CALS Web Services |
CALS Web Services |
Linux support |
Russell Labs IT |
IT Staff |
Lists, email (for departments) |
Russell Labs IT |
IT Staff |
Mac support |
Russell Labs IT |
IT Staff |
Mobile device support |
Russell Labs IT |
IT Staff |
Network is down |
Russell Labs IT |
IT Staff |
Photocopying - copier use and questions |
Russell Labs IT |
IT Staff How-to: Scanning to and from USB/Flash Drive |
Printer, installing |
Russell Labs IT |
IT Staff |
Printer, office or lab - paper |
Russell Labs IT |
IT Staff |
Printer, office or lab - toner |
Russell Labs IT |
IT Staff |
Projector doesn't work in classroom |
Russell Labs IT |
IT Staff |
Projector doesn't work in conference room |
Russell Labs IT |
IT Staff |
Software, installing on a personal or UW-owned computer |
Russell Labs IT |
IT Staff |
Software, installing on computers in a classroom |
Russell Labs IT |
IT Staff |
Software, installing on computers in a lab |
Russell Labs IT |
IT Staff |
Troubleshooting, computer general |
Russell Labs IT |
IT Staff |
Virus, computer has |
Russell Labs IT |
IT Staff |
Website, department website - content editing (includes directories) |
|
Ento - Ben Bradford PP - complete form FWE - details here |
Website, department website - report an outage |
CALS Web Services |
CALS Web Services |
Website, lab - questions/instructions on using WordPress |
CALS Web Services |
CALS Web Services |
Website, lab - report an outage |
CALS Web Services |
CALS Web Services |
Website, lab - request a new WordPress site (faculty) |
CALS Web Services |
CALS Web Services |
Website, lab - user account questions |
CALS Web Services |
CALS Web Services |