Detailed Profile
Title
IT Professional III
Phone
890-0248
Office
436C Russell Labs
Schedule
| In the Office: | Mon. | Tue. | Wed. | Thu. | Fri. |
| Start | 10:15am | 10:15am | 10:15am | 10:15am | 9:15am |
| End | 6:30pm | 6:30pm | 6:30pm | 6:30pm | 4:45pm |
Best way to reach him: email help@russell.wisc.edu.
Area
Supports
All of Russell Labs
Key Responsibilities Include
Support for desktop, classroom technology, computing labs and networks as well as general computer consulting. Specific services include:
- Consulting on ordering new computer hardware and software
- Choosing, ordering, setup and installation of new hardware and software
- Troubleshooting and repairing computing hardware and software
- Isolating and remediating computer malware (includes diagnosing and fixing computer viruses and spyware)
- Reloading or upgrading computer operating systems
- Maintaining existing network drives, including backups
- Creating and maintaining departmental email accounts
- Administering user accounts to Russell Labs IT resources
- Installing and maintaining software on classroom and lab computers