Detailed Profile
Title
Desktop Support Coordinator
Phone
608-890-2547
Office
280 Russell Labs
Schedule
- In the office – Russell Labs:
- Mon. – Wed. – 8:30 am – 4:30 pm
- Thu. – Fri. – 8:30 am – 12:30 pm
- At Babcock Hall:
- Thu. – Fri. – 12:30 pm – 4:30 pm
| Russell Labs: | Mon. | Tue. | Wed. | Thu. | Fri. |
| Start | 8:30am | 8:30am | 8:30am | 8:30am | 8:30am |
| End | 4:30pm | 4:30pm | 4:30pm | 12:30pm | 12:30pm |
| Babcock Hall: | Mon. | Tue. | Wed. | Thu. | Fri. |
| Start | 12:30pm | 12:30pm | |||
| End | 4:30pm | 4:30pm |
Best way to reach him: email help@russell.wisc.edu.
Area
Supports
All of Russell Labs
Key Responsibilities Include
Support for desktop, classroom technology, computing labs and networks as well as general computer consulting. Specific services include:
- Consulting on ordering new computer hardware and software
- Choosing, ordering, setup and installation of new hardware and software
- Troubleshooting and repairing computing hardware and software
- Isolating and remediating computer malware (includes diagnosing and fixing computer viruses and spyware)
- Reloading or upgrading computer operating systems
- Maintaining existing network drives, including backups
- Creating and maintaining departmental email accounts
- Administering user accounts to Russell Labs IT resources
- Installing and maintaining software on classroom and lab computers