Who Does What in the Hub
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Abbreviations: |
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| Task | Contacts/Additional Info |
|---|---|
| Admissions processing, GWIS | Allee Hochmuth |
| Advising, undergraduate | Allee Hochmuth |
| Airfare, hotel reservations for guests | Sue Laufenberg |
| Airfare, hotel reservations for UW employees | Self-serve; host PI/Dept, or individuals. Concur System If questions arise with reservations, contact Amber/Christine |
| Apply for a Russell Labs account | Complete this form |
| Benefits eligibility, enrollment and consulting | Sonia Parker; Candice Butler; |
| Building and facilities management | John Wipperfurth |
| Can't access files on department fileserver | IT Staff |
| Compliance, employee | Sonia Parker; Candice Butler; Alyson Amenda |
| Compliance, grants | Brittney Greeno; Laurie Luther |
| Computer won't start | IT Staff |
| Conference room reservations | View conference room calendars here. Book conference rooms with Outlook 365 or Outlook. |
| Consulting, ordering a new UW-owned computer | IT Staff |
| Consulting, ordering software for a new UW-owned computer | IT Staff |
| Content updates, department websites (includes directories) | Ento -PJ Liesch; PP - complete form; FWE - complete form |
| Content updates, lab websites | Service not offered. CALS Web Svcs offers WordPress training. |
| Copying - copier use and questions | IT Staff How-to: Scanning to and from USB/Flash Drive |
| Copying - making copies | Self-serve |
| Courier services/shipping | Tim Lorenz |
| Curriculum, undergraduate | Allee Hochmuth |
| Deferrals, tuition, to 3rd party | Margaret Webster (P); Alyson Amenda (B) |
| Department fileserver, can't access files | IT Staff |
| Deposits, cash and check (to 136 accounts) | Amber Oberdeck; Christine Terrien |
| Deposits, gift check (to UW Foundation and 233 accounts) | Amber Oberdeck; Christine Terrien |
| Direct Payments (DPs) | Amber Oberdeck; Christine Terrien |
| Driver authorizations, State vehicle | Campus Business Services - More Info |
| ECRT (on-line work effort reporting) | Laurie Luther; Margaret Webster |
| Email lists for departments, Subscriptions | IT Staff |
| Employee conflict, health/wellness, trainings and compliance | Sonia Parker; Candice Butler; Alyson Amenda |
| Employment Information and Consulting | Sonia Parker; Candice Butler; Alyson Amenda |
| Employment Termination | Sonia Parker; Candice Butler; Alyson Amenda |
| Employee funding | Sonia Parker; Candice Butler; Alyson Amenda |
| Expense reimbursement policy and approvals | Amber Oberdeck; Christine Terrien |
| Faculty/academic staff leave reporting and requests | Sonia Parker; Candice Butler; |
| Fee for service account requests (136 accounts) | Margaret Webster |
| Fellowships | Allee Hochmuth; Alyson Amenda; Margaret Webster |
| Fileserver, department, can't access files | IT Staff |
| Fleet vehicles - general info and reservations | Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system) |
| Fleet vehicles - funding | Amber Oberdeck; Christine Terrien; Margaret Webster |
| Funding, employee | Sonia Parker; Candice Butler; Alyson Amenda |
| Gift check deposits (to UW Foundation and 233 accounts) | Amber Oberdeck; Christine Terrien |
| Grad student employment | Sonia Parker; Candice Butler; Alyson Amenda |
| Grant accounting/expense review | Margaret Webster; Amber Oberdeck; Christine Terrien |
| Grant monitoring, reporting and closeout | Margaret Webster; Amber Oberdeck; Christine Terrien |
| Grant proposal assistance and review | Laurie Luther |
| Grant proposal budget review | Laurie Luther; Margaret Webster |
| Grants.gov proposal submissions | Laurie Luther |
| Grants/subcontracts | Margaret Webster; Amber Oberdeck; Christine Terrien |
| Growth chambers | John Wipperfurth |
| Health/wellness, employee | Sonia Parker; Candice Butler; Alyson Amenda |
| Hire requests, student hourly and TE | Sonia Parker; Candice Butler; |
| Installing software on computers in a classroom | IT Staff |
| Installing software on computers in a lab | IT Staff |
| Instrument shop | John Wipperfurth |
| Keys | John Wipperfurth |
| Lab website - questions/instruction on using WordPress | CALS Web Svcs |
| Lab website - report an outage | CALS Web Svcs |
| Lab website - request a new WordPress site (faculty) | CALS Web Svcs |
| Lab website - user account questions | CALS Web Svcs |
| Leave reporting and requests, faculty/academic staff | Sonia Parker; Candice Butler; Alyson Amenda |
| Linux support | IT Staff |
| Lists, email (for departments) | IT Staff |
| Lost and Found | John Wipperfurth |
| Mac support | IT Staff |
| Mail, mailroom | Tim Lorenz |
| Mobile device support | IT Staff |
| Network fileserver, apply for account | Complete this form |
| Network is down | IT Staff |
| No Cost Extension (NCE) and Re-budget requests | Margaret Webster; Amber Oberdeck; Christine Terrien |
| Online course updates | Allee Hochmuth |
| Order office supplies | Self-serve; staff can order their own office supplies via ShopUW+ and will need approval from Alyson/Christine. |
| Packages, receiving in Russell Labs, shipping from Russell Labs | Tim Lorenz |
| Parking permits, renewal - State vehicle | Self-serve; PI's will be emailed their renewal directly from Transportation Services. |
| Payment to Individual Reports (PIRs) | Amber Oberdeck; Christine Terrien |
| Photocopying - copier use and questions | IT Staff How-to: Scanning to and from USB/Flash Drive |
| Photocopying - making copies | Self-serve |
| Printer, installing | IT Staff |
| Printer, office or lab - paper | IT Staff |
| Printer, office or lab - toner | IT Staff |
| Projector doesn't work in classroom | IT Staff |
| Projector doesn't work in conference room | IT Staff |
| Purchasing and travel card, department | Service pulled until later this year (2021). In an emergency, contact Alyson Amenda for further instructions. |
| Purchasing card applications and management | Amber Oberdeck; Christine Terrien |
| Recruitment | Sonia Parker; Candice Butler; Alyson Amenda |
| Registration, conference | Self-serve; use pcard or e-reimbursement. |
| Reimbursement, travel expense, procedures and approvals | Amber Oberdeck; Christine Terrien |
| Remission, tuition | Sonia Parker; Candice Butler; Alyson Amenda |
| Requisitions, purchase orders (>$5000) | Amber Oberdeck; Christine Terrien |
| Reservations, classroom | Sue Laufenberg; Allee Hochmuth (backup) |
| Reservations, conference room | View conference room calendars here. Book conference rooms with Outlook 365 or Outlook. |
| Russell network fileserver - problems accessing files | IT Staff |
| Russell network fileserver - problems logging in | IT Staff |
| Software, installing on a personal or UW-owned computer | IT Staff |
| Software, installing on computers in a classroom | IT Staff |
| Software, installing on computers in a lab | IT Staff |
| Student enrollment permissions | Allee Hochmuth |
| Student employment, Grad | Sonia Parker; Candice Butler; Alyson Amenda |
| Student employment, Undergrad | Sonia Parker; Candice Butler |
| Student hourly and TE hire requests | Sonia Parker; Candice Butler |
| Student Information System (SIS) updates | Allee Hochmuth |
| Supplies, order office supplies (Hub only) | Self-serve; staff can order their own office supplies via ShopUW+ and will need approval from Alyson/Christine. |
| Telephone lines (VoIP setup) | IT Staff |
| Timesheet entry and approval | Sonia Parker; Candice Butler |
| Trainings, employee | Sonia Parker; Candice Butler; Alyson Amenda |
| Travel expense reimbursement procedures and approvals | Amber Oberdeck; Christine Terrien |
| Troubleshooting, computer general | IT Staff |
| Tuition deferrals to 3rd party | Margaret Webster (P); Alyson Amenda (B) |
| Tuition remission | Sonia Parker; Candice Butler; Alyson Amenda |
| Undergraduate advising | Allee Hochmuth |
| Undergraduate curriculum | Allee Hochmuth |
| Vehicles, department | Facilities and Instrumentation Staff |
| Vehicles, fleet - general info and reservations | Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system) |
| Vehicles, fleet - funding | Amber Oberdeck; Christine Terrien; Margaret Webster |
| Virus, computer has | IT Staff |
| Visa application processing and consulting | Sonia Parker; Candice Butler; Alyson Amenda |
| VoIP lines | IT Staff |
| Website, department website - content editing (includes directories) | Ento -PJ Liesch; PP - complete form; FWE - complete form |
| Website, department website - report an outage | Plant Path - DoIT Help Desk; FWE and Ento - CALS Web Svcs |
| Website, lab - questions/instructions on using WordPress | CALS Web Svcs |
| Website, lab - report an outage | CALS Web Svcs |
| Website, lab - request a new WordPress site (faculty) | CALS Web Svcs |
| Website, lab - user account questions | CALS Web Svcs |
| Won't start, computer | IT Staff |