Who Does What in the Hub
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| Task | Area - links to area homepage w/contact info except Self Serve) | Contacts/Additional Info |
|---|---|---|
| Admissions processing, Applicant Review | Student Services | Allee Hochmuth |
| Advising, undergraduate | Student Services | Allee Hochmuth |
| Airfare, hotel reservations for guests (non-employees) | Administration | Sue Laufenberg |
| Airfare, hotel reservations for UW employees | Self Serve | Self-serve; host PI/Dept, or individuals. Concur System If questions arise with reservations, contact Amber/Christine |
| Apply for a Russell Labs account | Russell Labs IT | Complete this form. |
| Benefits eligibility, enrollment and consulting | HR/Payroll | Sonia Parker; Candice Butler |
| Building and facilities management | Facilities & Instrumentation | John Wipperfurth |
| Can't access files on department fileserver | Russell Labs IT | IT Staff |
| Compliance, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Compliance, grants | Grants | Brittney Greeno; Laurie Luther |
| Computer won't start | Russell Labs IT | IT Staff |
| Conference room reservations | Self Serve | View conference room calendars here. Book conference rooms with Outlook 365 or Outlook. |
| Consulting, ordering a new UW-owned computer | Russell Labs IT | IT Staff |
| Consulting, ordering software for a new UW-owned computer | Russell Labs IT | IT Staff |
| Content updates, department websites (includes directories) | Ento - PJ Liesch PP - complete form FWE - complete form |
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| Content updates, lab websites | Self Serve | Service not offered. CALS Web Services offers WordPress training. |
| Copying - copier use and questions | Russell Labs IT | IT Staff How-to: Scanning to and from USB/Flash Drive |
| Copying - making copies | Self Serve | Self-serve |
| Courier services/shipping | Facilities & Instrumentation | Tim Lorenz |
| Curriculum, undergraduate | Student Services | Allee Hochmuth |
| Deferrals, tuition, to 3rd party | Financial Services | Margaret Webster (P); Alyson Amenda (B) |
| Department fileserver, can't access files | Russell Labs IT | IT Staff |
| Deposits, cash and check (to 136 accounts) | Financial Services | Amber Oberdeck; Christine Terrien |
| Deposits, gift check (to UW Foundation and 233 accounts) | Financial Services | Amber Oberdeck; Christine Terrien |
| Direct Payments (DPs) | Financial Services | Amber Oberdeck; Christine Terrien |
| Driver authorizations, State vehicle | Campus Business Services - More Info | |
| ECRT (on-line work effort reporting) | Financial Services | Laurie Luther; Margaret Webster |
| Email lists for departments, Subscriptions | Russell Labs IT | IT Staff |
| Employee conflict, health/wellness, trainings and compliance | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employee funding | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employment information and consulting | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Employment termination | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Expense reimbursement policy and approvals | Financial Services | Amber Oberdeck; Christine Terrien |
| Faculty/academic staff leave reporting and requests | HR/Payroll | Sonia Parker; Candice Butler |
| Fee for service account requests (136 accounts) | Financial Services | Margaret Webster |
| Fellowships | Student Services | Allee Hochmuth; Alyson Amenda; Margaret Webster |
| Fileserver, department, can't access files | Russell Labs IT | IT Staff |
| Fleet vehicles - funding | Financial Services | Amber Oberdeck; Christine Terrien; Margaret Webster |
| Fleet vehicles - general info and reservations | Self Serve | Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system) |
| Funding, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Gift check deposits (to UW Foundation and 233 accounts) | Financial Services | Amber Oberdeck; Christine Terrien |
| Grad student employment | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Grant accounting/expense review | Financial Services | Margaret Webster; Amber Oberdeck; Christine Terrien |
| Grant monitoring, reporting and closeout | Financial Services | Margaret Webster; Amber Oberdeck; Christine Terrien |
| Grant proposal assistance and review | Grants | Laurie Luther; Brittney Greeno |
| Grant proposal budget review | Grants | Laurie Luther; Margaret Webster; Brittney Greeno |
| Grants.gov proposal submissions | Grants | Laurie Luther; Brittney Greeno |
| Grants/subcontracts | Financial Services | Margaret Webster; Amber Oberdeck; Christine Terrien |
| Growth chambers | Facilities & Instrumentation | John Wipperfurth |
| Health/wellness, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Hire requests, student hourly and TE | HR/Payroll | Sonia Parker; Candice Butler |
| Installing software on computers in a classroom | Russell Labs IT | IT Staff |
| Installing software on computers in a lab | Russell Labs IT | IT Staff |
| Instrument shop | Facilities & Instrumentation | John Wipperfurth |
| Keys | Facilities & Instrumentation | John Wipperfurth |
| Lab website - questions/instruction on using WordPress | CALS Web Services | CALS Web Services |
| Lab website - report an outage | CALS Web Services | CALS Web Services |
| Lab website - request a new WordPress site (faculty) | CALS Web Services | CALS Web Services |
| Lab website - user account questions | CALS Web Services | CALS Web Services |
| Leave reporting and requests, faculty/academic staff | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Linux support | Russell Labs IT | IT Staff |
| Lists, email (for departments) | Russell Labs IT | IT Staff |
| Lost and Found | Facilities & Instrumentation | John Wipperfurth |
| Mac support | Russell Labs IT | IT Staff |
| Mail, mailroom | Facilities & Instrumentation | Tim Lorenz |
| Mobile device support | Russell Labs IT | IT Staff |
| Network fileserver, apply for account | Russell Labs IT | Complete this form. |
| Network is down | Russell Labs IT | IT Staff |
| No Cost Extension (NCE) and re-budget requests | Financial Services | Margaret Webster; Amber Oberdeck; Christine Terrien |
| Online course updates | Student Services | Allee Hochmuth |
| Order office supplies | Self Serve | Self-serve; staff can order their own office supplies via ShopUW+ and will need approval from Alyson/Christine. |
| Packages, receiving in Russell Labs, shipping from Russell Labs | Facilities & Instrumentation | Tim Lorenz |
| Parking permits, renewal - State vehicle | Self Serve | Self-serve; PI's will be emailed their renewal directly from Transportation Services. |
| Payment to Individual Reports (PIRs) | Financial Services | Amber Oberdeck; Christine Terrien |
| Photocopying - copier use and questions | Russell Labs IT | IT Staff How-to: Scanning to and from USB/Flash Drive |
| Photocopying - making copies | Self Serve | Self-serve |
| Printer, installing | Russell Labs IT | IT Staff |
| Printer, office or lab - paper | Russell Labs IT | IT Staff |
| Printer, office or lab - toner | Russell Labs IT | IT Staff |
| Projector doesn't work in classroom | Russell Labs IT | IT Staff |
| Projector doesn't work in conference room | Russell Labs IT | IT Staff |
| Purchasing card applications and management | Financial Services | Amber Oberdeck; Christine Terrien |
| Recruitment | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Registration, conference | Self Serve | Self-serve; use pcard or e-reimbursement. |
| Reimbursement, travel expense, procedures and approvals | Financial Services | Amber Oberdeck; Christine Terrien |
| Remission, tuition | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Requisitions, purchase orders (>$5000) | Financial Services | Amber Oberdeck; Christine Terrien |
| Reservations, classroom | Administration | Sue Laufenberg; Allee Hochmuth (backup) |
| Reservations, conference room | Self Serve | View conference room calendars here. Book conference rooms with Outlook 365 or Outlook. |
| Russell network fileserver - problems accessing files | Russell Labs IT | IT Staff |
| Russell network fileserver - problems logging in | Russell Labs IT | IT Staff |
| Software, installing on a personal or UW-owned computer | Russell Labs IT | IT Staff |
| Software, installing on computers in a classroom | Russell Labs IT | IT Staff |
| Software, installing on computers in a lab | Russell Labs IT | IT Staff |
| Student enrollment permissions | Student Services | Allee Hochmuth |
| Student employment, Grad | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Student employment, Undergrad | HR/Payroll | Sonia Parker; Candice Butler |
| Student hourly and TE hire requests | HR/Payroll | Sonia Parker; Candice Butler |
| Student Information System (SIS) updates | Student Services | Allee Hochmuth |
| Supplies, order office supplies (Hub only) | Self Serve | Self-serve; staff can order their own office supplies via ShopUW+ and will need approval from Alyson/Christine. |
| Telephone lines (VoIP setup) | Russell Labs IT | IT Staff |
| Timesheet entry and approval | HR/Payroll | Sonia Parker; Candice Butler |
| Trainings, employee | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Travel expense reimbursement procedures and approvals | Financial Services | Amber Oberdeck; Christine Terrien |
| Troubleshooting, computer general | Russell Labs IT | IT Staff |
| Tuition deferrals to 3rd party | Financial Services | Margaret Webster (P); Alyson Amenda (B) |
| Tuition remission | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| Undergraduate advising | Student Services | Allee Hochmuth |
| Undergraduate curriculum | Student Services | Allee Hochmuth |
| Vehicles, department | Facilities & Instrumentation | Facilities and Instrumentation Staff |
| Vehicles, fleet - general info and reservations | Self Serve | Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system) |
| Vehicles, fleet - funding | Financial Services | Amber Oberdeck; Christine Terrien; Margaret Webster |
| Virus, computer has | Russell Labs IT | IT Staff |
| Visa application processing and consulting | HR/Payroll | Sonia Parker; Candice Butler; Alyson Amenda |
| VoIP lines | Russell Labs IT | IT Staff |
| Website, department website - content editing (includes directories) | Ento - PJ Liesch PP - complete form FWE - complete form |
|
| Website, department website - report an outage | CALS Web Services | CALS Web Services |
| Website, lab - questions/instructions on using WordPress | CALS Web Services | CALS Web Services |
| Website, lab - report an outage | CALS Web Services | CALS Web Services |
| Website, lab - request a new WordPress site (faculty) | CALS Web Services | CALS Web Services |
| Website, lab - user account questions | CALS Web Services | CALS Web Services |
| Won't start, computer | Russell Labs IT | IT Staff |
| Task | Area - links to area homepage w/contact info except Self Serve) | Contacts/Additional Info |