Who Does What in the Hub

Notes:

This list is not all-inclusive, but it covers the majority of requests.
Press Control+F (Windows) or Command+F (Mac) to search the page. The search can find content even in a closed panel.
Emergencies: contact the Building Manager or UW Safety; for non-emergencies, use the Facilities request form.

Administration

Click to see Administrative tasks.

Task	Who Can Help	Contact	Type of Help	Additional Resources
Airfare, hotel reservations for guests (non-employees)	Hub Admin - Front Desk	Elizabeth Burkhalter	Full service
Airfare, hotel reservations for UW employees	Hub Admin - Front Desk		Answer questions	Self-serve; host PI/Dept, or individuals. Concur System If questions arise with reservations, contact Financial Services Staff
Classrooms, general assignment, reserving for events	Hub Admin - Front Desk		Full service
Coffee preparation for events	Hub Admin - Front Desk		Full service	Events = seminars, dissertations/defenses, hosted meals, and official functions.
Conference rooms - reservations	Hub Admin - Front Desk		Answer questions	View conference room calendars here. Book conference rooms with Outlook 365 or Outlook.
Copying - Sharp color printer/copier, making copies	Hub Admin - Front Desk		Answer questions	Self-serve
Courier services /shipping	Hub Admin - Front Desk		Answer questions	Self-serve
Directory updates, lobby monitor	Hub Admin - Front Desk		Full service
FedEx shipping account, requests to create	Hub Admin - Front Desk		Liaision	Will make the request to FedEx on behalf of the Lab.
Fleet vehicles - general info and reservations	Hub Admin - Front Desk		Answer questions	Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system)
Flyers, hanging on bulletin boards	Hub Admin - Front Desk		Full service
Lobby monitor directory updates	Hub Admin - Front Desk		Full service
Lost and found	Hub Admin - Front Desk		Questions	Located in room 237.
Mail/mailroom	Hub Admin - Front Desk		Answer questions
Order office supplies	Hub Admin - Front Desk		Answer questions	Self-serve; staff can order their own office supplies via ShopUW+.
Order office supplies (Hub only)	Hub Admin - Front Desk		Answer questions	Self-serve; staff can order their own office supplies via ShopUW+.
Packages, questions about incoming or outgoing	Hub Admin - Front Desk		Answer questions
Parking permits, renewal - Dept of Lab vehicle	Hub Admin - Front Desk	Administrative Specialist	Full service
Parking validation	Hub Admin - Front Desk		Full service
Policies - questions on Russell Labs policies	Hub Admin - Front Desk		Answer questions	General questions; we may refer you to other Hub areas for more specific questions.
Printer, office or lab - toner - ordering, installing	Hub Admin - Front Desk		Answer questions	Self-serve: Order through ShopUW+. Russell IT only handles toner for the shared Sharp color copier/printers.
Printing to Sharp color printer/copier	Hub Admin - Front Desk		Answer questions	Basic questions. Technical questions on how to connect to the printer should go to Russell Labs IT.
Reservations, classroom	Hub Admin - Front Desk	Elizabeth Burkhalter	Full service
Reservations, conference room	Hub Admin - Front Desk		Answer questions	View conference room calendars here. Book conference rooms with Outlook 365 or Outlook.
Room setup for events	Hub Admin - Front Desk		Full service?
Scanning to/from the Sharp Copier/Printers	Hub Admin - Front Desk		Answer questions	Instructions on scanning.
Shipping, assistance with preparation	Hub Admin - Front Desk		Answer questions
Vehicles, fleet - general info and reservations	Hub Admin - Front Desk		Answer questions	Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system)
Tuition payments - via department or 3rd party	Hub Admin - Dept. Admin.	Alyson Amenda	Full service
Driver authorizations, State vehicle	Campus Business Svcs.		Full service	Driver authorization webpage.
Task	Who Can Help	Contact	Type of Help	Additional Resources

Facilities

Click to see Facilities tasks.

Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info
Academic policy advisement, university and college, undergraduate	Student Services	Please refer to the Academic Advising page.
Admissions processing, applicant review (graduate)	Student Services	Emily Laabs
Advising, graduate	Student Services	Emily Laabs; Faculty advisor and Committee
Advising, undergraduate	Student Services	Please refer to the Academic Advising page.
Advisor Note System, maintaining notes on undergraduate students	Student Services	Please refer to the Academic Advising page.
Airfare, hotel reservations for guests (non-employees)	Administration	Elizabeth Burkhalter
Airfare, hotel reservations for UW employees	Self Serve	Self-serve; host PI/Dept, or individuals. Concur System If questions arise with reservations, contact Financial Services Staff
Benefits eligibility, enrollment and consulting	HR/Payroll	hr@russell.wisc.edu
Building and facilities management	Facilities & Instrumentation	Tim Lorenz
Cancel courses	Student Services	Please refer to the Academic Advising page.
Capstone agreements, undergraduate	Student Services	Please refer to the Academic Advising page.
Career counseling, undergraduate	Student Services	Please refer to the Academic Advising page.
Compliance, employee	HR/Payroll	hr@russell.wisc.edu
Compliance, grants	Grants	Laurie Luther; Mariah Allen
Conference room reservations	Self Serve	View conference room calendars here. Book conference rooms with Outlook 365 or Outlook.
Copying - how to use the copier	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Copying - making copies	Self Serve	Self-serve
Cost Share	Grants	Margaret Webster; Alex Nelson
Courier services/shipping	Administration	Elizabeth Burkhalter
Course attributes, assigning	Student Services	Please refer to the Academic Advising page.
Course evaluations, executing (AEFIS)	Student Services	Please refer to the Academic Advising page.
Course waitlists, managing	Student Services	Please refer to the Academic Advising page.
Curriculum management, graduate	Student Services	Emily Laabs
Curriculum management, undergraduate (covers Guide editing, course proposals, program changes)	Student Services	Please refer to the Academic Advising page.
DARS evaluations, undergraduate	Student Services	Please refer to the Academic Advising page. Includes advising students on time to degree completion, and coordinating exceptions to curriculum in consultation with program faculty
Grant budget management	Grants	Self-serve through Workday or meeting with Grants staff
Tuition payments - via department or 3rd party	Administration	Alyson Amenda
Deposits, cash and check (to 136 accounts)	Financial Services	Financial Services Staff
Deposits, gift check (to UW Foundation and 233 accounts)	Financial Services	Financial Services Staff
Direct Payments (DPs)	Financial Services	Financial Services Staff
Driver authorizations, State vehicle		Campus Business Services - More Info
e-Reimbursements	Financial Services	Financial Services Staff
ECC and ECRT effort (on-line work effort reporting)	Grants	Margaret Webster
Email lists for departments, subscriptions	Russell Labs IT	IT Staff
Employee conflict, health/wellness, trainings and compliance	HR/Payroll	hr@russell.wisc.edu
Employee funding (sponsored grants)	Grants	Margaret Webster; Alex Nelson
Employee funding (non-sponsored funds)	Financial Services	Financial Services Staff
Employment information and consulting	HR/Payroll	hr@russell.wisc.edu
Employment termination	HR/Payroll	hr@russell.wisc.edu
Events - in Advance of scheduling	Financial Services	Financial Services Staff
Expense reimbursement policy and approvals	Financial Services	Financial Services Staff
Faculty/academic staff leave reporting and requests	HR/Payroll	hr@russell.wisc.edu
Fee for service account requests (136 accounts)	Financial Services	Financial Services Staff
Fellowships (Graduate) - includes WDGF and SciMed GRS	Student Services	Emily Laabs; Alyson Amenda; Margaret Webster
Fleet vehicles - funding	Financial Services	Financial Services Staff
Fleet vehicles - general info and reservations	Self Serve	Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system)
Funding, employee (sponsored grants)	Grants	Margaret Webster; Alex Nelson
Funding, employee (non-sponsored funds)	Financial Services	Financial Services Staff
Funding Questions – funds 136, 150, 161, 233	Financial Services	Financial Services Staff
Gift check deposits (to UW Foundation and 233 accounts)	Financial Services	Financial Services Staff
Grad student employment	HR/Payroll	hr@russell.wisc.edu ; Emily Laabs
Grants - post-award: - accounting - expense review - monitoring, reporting and closeout - no-cost extensions - re-budget - subcontracts	Grants	Margaret Webster; Alex Nelson
Grants - pre-award: - proposal assistance and review - Grants.gov proposal submissions - proposal budget review	Grants	Laurie Luther – Plant Path, Entomology customers Mariah Allen – FWE customers
Growth chambers	Facilities & Instrumentation	Tim Lorenz
Handbooks and forms for academic programs (Graduate)	Student Services	Emily Laabs
Health/wellness, employee	HR/Payroll	hr@russell.wisc.edu
Hire requests, student hourly and TE	HR/Payroll	hr@russell.wisc.edu
Independent Study Agreements, undergraduate	Student Services	Please refer to the Academic Advising page.
Instagram account, Russell Labs, maintain	Student Services	Please refer to the Academic Advising page.
Instrument shop	Facilities & Instrumentation	Tim Lorenz
Internship placements, Forest Science, tracking and reporting	Student Services	Please refer to the Academic Advising page.
Keys	Facilities & Instrumentation	Tim Lorenz
Leave reporting and requests, faculty/academic staff	HR/Payroll	hr@russell.wisc.edu
Lost and Found	Administration	Elizabeth Burkhalter
Mail, mailroom	Administration	Elizabeth Burkhalter
Major declaration, single and double, undergraduate	Student Services	Please refer to the Academic Advising page. Includes declaring new students in the major and advising on time to degree completion
Milestones, track student milestones and progress towards degree (Graduate)	Student Services	Emily Laabs
Name plates for doors	Facilities & Instrumentation	Submit service request via Facilities form.
No Cost Extension (NCE) and re-budget requests (Post-Award)	Financial Services	Financial Services Staff
Online course updates (Undergraduate and Graduate)	Student Services	Please refer to the Academic Advising page.
Order office supplies	Self Serve	Self-serve; staff can order their own office supplies via ShopUW+.
P-cards	Financial Services	Financial Services Staff
Packages, receiving in Russell Labs, shipping from Russell Labs	Administration	Elizabeth Burkhalter
Parking permits, renewal - Dept of Lab vehicle	Administration	Administrative Specialist
Payment to Individual Reports (PIRs)	Financial Services	Financial Services Staff
Payroll, Funding Updates	Financial Services	Margaret Webster, Tori Cooper
Payments, Miscellaneous	Financial Services	Financial Services Staff
Photocopying - copier use and questions	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Photocopying - making copies	Self Serve	Self-serve
Pre-award Grants	Grants	Laurie Luther, Mariah Allen
Post-award Grants	Grants	Margaret Webster, Alex Nelson
Printer, office or lab - paper	Russell Labs IT	IT Staff
Printer, office or lab - toner - ordering, installing	Self Serve	Order through ShopUW+. Russell IT only handles toner for the shared Sharp color copier/printers.
Program Certification/Program of Study - Graduate	Student Services	Emily Laabs
Project Closeouts	Grants	Grant Services Team
Purchasing card applications and management	Financial Services	Financial Services Staff
Qualifying exams	Student Services	Emily Laabs
Recruitment (Employee)	HR/Payroll	hr@russell.wisc.edu
Recruitment (Graduate)	Student Services	Emily Laabs
Registration, conference	Self Serve	Self-serve; use pcard or e-reimbursement.
Reimbursement, travel expense, procedures and approvals	Financial Services	Financial Services Staff
Remission, tuition	HR/Payroll	Emily Laabs
Requisitions, purchase orders (>$5000)	Financial Services	Financial Services Staff
Reservations, classroom	Administration	Elizabeth Burkhalter
Reservations, conference room	Self Serve	View conference room calendars here. Book conference rooms with Outlook 365 or Outlook.
Schedule of classes (AKA Timetable)	Student Services	Please refer to the Academic Advising page.
Scholarship nomination process, undergraduate, assistance	Student Services	Please refer to the Academic Advising page.
ShopUW+	Self Serve/Financial Services	Financial Services Staff
SOAR activity management	Student Services	Please refer to the Academic Advising page. Includes evaluating Advanced Placement scores, transferring credit equivalencies, advising students on appropriate First-year Interest Groups (FIGS) and liaising with appropriate campus offices as necessary (Registrar's Office, International Student and Scholars Services, CALS Academic Affairs, etc.)
Sponsored grants and agreements - funds 133 and 144	Grants	Grant Services Team
Student employment, Grad	HR/Payroll	hr@russell.wisc.edu
Student employment, Undergrad	HR/Payroll	hr@russell.wisc.edu
Student enrollment permissions, graduate	Student Services	Emily Laabs
Student enrollment permissions, undergraduate	Student Services	Please refer to the Academic Advising page.
Student hourly and TE hire requests	HR/Payroll	hr@russell.wisc.edu
Student Information System (SIS) updates	Student Services	Please refer to the Academic Advising page.
Student recruitment, undergraduate	Student Services	Please refer to the Academic Advising page. Includes participate in campus recruitment events
Supplies, order office supplies (Hub only)	Self Serve	Self-serve; staff can order their own office supplies via ShopUW+.
Telephone lines (VoIP setup)	Russell Labs IT	IT Staff
Timesheet entry and approval issues	HR/Payroll	hr@russell.wisc.edu
Timetable	Student Services	Please refer to the Academic Advising page.
Trainings, employee	HR/Payroll	hr@russell.wisc.edu
Travel expense reimbursement procedures and approvals	Financial Services	Financial Services Staff
Tuition payments - via department or 3rd party	Administration	Margaret Webster
Tuition remission	HR/Payroll	Emily Laabs
Undergraduate advising	Student Services	Please refer to the Academic Advising page.
Undergraduate curriculum	Student Services	Please refer to the Academic Advising page.
Undergradute listserves, manage	Student Services	Please refer to the Academic Advising page.
Vehicles, department	Facilities & Instrumentation	Facilities and Instrumentation Staff
Vehicles, fleet - funding	Financial Services	Financial Services Staff
Vehicles, fleet - general info and reservations	Self Serve	Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system)
Visa application processing and consulting	HR/Payroll	hr@russell.wisc.edu
VoIP lines	Russell Labs IT	IT Staff
Waitlists, managing	Student Services	Please refer to the Academic Advising page.
Warrants, graduate students	Student Services	Emily Laabs
Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info

Financial and Grants

Click to see Financial tasks.

Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info
Academic policy advisement, university and college, undergraduate	Student Services	Please refer to the Academic Advising page.
Admissions processing, applicant review (graduate)	Student Services	Emily Laabs
Advising, graduate	Student Services	Emily Laabs; Faculty advisor and Committee
Advising, undergraduate	Student Services	Please refer to the Academic Advising page.
Advisor Note System, maintaining notes on undergraduate students	Student Services	Please refer to the Academic Advising page.
Airfare, hotel reservations for guests (non-employees)	Administration	Elizabeth Burkhalter
Airfare, hotel reservations for UW employees	Self Serve	Self-serve; host PI/Dept, or individuals. Concur System If questions arise with reservations, contact Financial Services Staff
Benefits eligibility, enrollment and consulting	HR/Payroll	hr@russell.wisc.edu
Building and facilities management	Facilities & Instrumentation	Tim Lorenz
Cancel courses	Student Services	Please refer to the Academic Advising page.
Capstone agreements, undergraduate	Student Services	Please refer to the Academic Advising page.
Career counseling, undergraduate	Student Services	Please refer to the Academic Advising page.
Compliance, employee	HR/Payroll	hr@russell.wisc.edu
Compliance, grants	Grants	Laurie Luther; Mariah Allen
Conference room reservations	Self Serve	View conference room calendars here. Book conference rooms with Outlook 365 or Outlook.
Copying - how to use the copier	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Copying - making copies	Self Serve	Self-serve
Cost Share	Grants	Margaret Webster; Alex Nelson
Courier services/shipping	Administration	Elizabeth Burkhalter
Course attributes, assigning	Student Services	Please refer to the Academic Advising page.
Course evaluations, executing (AEFIS)	Student Services	Please refer to the Academic Advising page.
Course waitlists, managing	Student Services	Please refer to the Academic Advising page.
Curriculum management, graduate	Student Services	Emily Laabs
Curriculum management, undergraduate (covers Guide editing, course proposals, program changes)	Student Services	Please refer to the Academic Advising page.
DARS evaluations, undergraduate	Student Services	Please refer to the Academic Advising page. Includes advising students on time to degree completion, and coordinating exceptions to curriculum in consultation with program faculty
Grant budget management	Grants	Self-serve through Workday or meeting with Grants staff
Tuition payments - via department or 3rd party	Administration	Alyson Amenda
Deposits, cash and check (to 136 accounts)	Financial Services	Financial Services Staff
Deposits, gift check (to UW Foundation and 233 accounts)	Financial Services	Financial Services Staff
Direct Payments (DPs)	Financial Services	Financial Services Staff
Driver authorizations, State vehicle		Campus Business Services - More Info
e-Reimbursements	Financial Services	Financial Services Staff
ECC and ECRT effort (on-line work effort reporting)	Grants	Margaret Webster
Email lists for departments, subscriptions	Russell Labs IT	IT Staff
Employee conflict, health/wellness, trainings and compliance	HR/Payroll	hr@russell.wisc.edu
Employee funding (sponsored grants)	Grants	Margaret Webster; Alex Nelson
Employee funding (non-sponsored funds)	Financial Services	Financial Services Staff
Employment information and consulting	HR/Payroll	hr@russell.wisc.edu
Employment termination	HR/Payroll	hr@russell.wisc.edu
Events - in Advance of scheduling	Financial Services	Financial Services Staff
Expense reimbursement policy and approvals	Financial Services	Financial Services Staff
Faculty/academic staff leave reporting and requests	HR/Payroll	hr@russell.wisc.edu
Fee for service account requests (136 accounts)	Financial Services	Financial Services Staff
Fellowships (Graduate) - includes WDGF and SciMed GRS	Student Services	Emily Laabs; Alyson Amenda; Margaret Webster
Fleet vehicles - funding	Financial Services	Financial Services Staff
Fleet vehicles - general info and reservations	Self Serve	Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system)
Funding, employee (sponsored grants)	Grants	Margaret Webster; Alex Nelson
Funding, employee (non-sponsored funds)	Financial Services	Financial Services Staff
Funding Questions – funds 136, 150, 161, 233	Financial Services	Financial Services Staff
Gift check deposits (to UW Foundation and 233 accounts)	Financial Services	Financial Services Staff
Grad student employment	HR/Payroll	hr@russell.wisc.edu ; Emily Laabs
Grants - post-award: - accounting - expense review - monitoring, reporting and closeout - no-cost extensions - re-budget - subcontracts	Grants	Margaret Webster; Alex Nelson
Grants - pre-award: - proposal assistance and review - Grants.gov proposal submissions - proposal budget review	Grants	Laurie Luther – Plant Path, Entomology customers Mariah Allen – FWE customers
Growth chambers	Facilities & Instrumentation	Tim Lorenz
Handbooks and forms for academic programs (Graduate)	Student Services	Emily Laabs
Health/wellness, employee	HR/Payroll	hr@russell.wisc.edu
Hire requests, student hourly and TE	HR/Payroll	hr@russell.wisc.edu
Independent Study Agreements, undergraduate	Student Services	Please refer to the Academic Advising page.
Instagram account, Russell Labs, maintain	Student Services	Please refer to the Academic Advising page.
Instrument shop	Facilities & Instrumentation	Tim Lorenz
Internship placements, Forest Science, tracking and reporting	Student Services	Please refer to the Academic Advising page.
Keys	Facilities & Instrumentation	Tim Lorenz
Leave reporting and requests, faculty/academic staff	HR/Payroll	hr@russell.wisc.edu
Lost and Found	Administration	Elizabeth Burkhalter
Mail, mailroom	Administration	Elizabeth Burkhalter
Major declaration, single and double, undergraduate	Student Services	Please refer to the Academic Advising page. Includes declaring new students in the major and advising on time to degree completion
Milestones, track student milestones and progress towards degree (Graduate)	Student Services	Emily Laabs
Name plates for doors	Facilities & Instrumentation	Submit service request via Facilities form.
No Cost Extension (NCE) and re-budget requests (Post-Award)	Financial Services	Financial Services Staff
Online course updates (Undergraduate and Graduate)	Student Services	Please refer to the Academic Advising page.
Order office supplies	Self Serve	Self-serve; staff can order their own office supplies via ShopUW+.
P-cards	Financial Services	Financial Services Staff
Packages, receiving in Russell Labs, shipping from Russell Labs	Administration	Elizabeth Burkhalter
Parking permits, renewal - Dept of Lab vehicle	Administration	Administrative Specialist
Payment to Individual Reports (PIRs)	Financial Services	Financial Services Staff
Payroll, Funding Updates	Financial Services	Margaret Webster, Tori Cooper
Payments, Miscellaneous	Financial Services	Financial Services Staff
Photocopying - copier use and questions	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Photocopying - making copies	Self Serve	Self-serve
Pre-award Grants	Grants	Laurie Luther, Mariah Allen
Post-award Grants	Grants	Margaret Webster, Alex Nelson
Printer, office or lab - paper	Russell Labs IT	IT Staff
Printer, office or lab - toner - ordering, installing	Self Serve	Order through ShopUW+. Russell IT only handles toner for the shared Sharp color copier/printers.
Program Certification/Program of Study - Graduate	Student Services	Emily Laabs
Project Closeouts	Grants	Grant Services Team
Purchasing card applications and management	Financial Services	Financial Services Staff
Qualifying exams	Student Services	Emily Laabs
Recruitment (Employee)	HR/Payroll	hr@russell.wisc.edu
Recruitment (Graduate)	Student Services	Emily Laabs
Registration, conference	Self Serve	Self-serve; use pcard or e-reimbursement.
Reimbursement, travel expense, procedures and approvals	Financial Services	Financial Services Staff
Remission, tuition	HR/Payroll	Emily Laabs
Requisitions, purchase orders (>$5000)	Financial Services	Financial Services Staff
Reservations, classroom	Administration	Elizabeth Burkhalter
Reservations, conference room	Self Serve	View conference room calendars here. Book conference rooms with Outlook 365 or Outlook.
Schedule of classes (AKA Timetable)	Student Services	Please refer to the Academic Advising page.
Scholarship nomination process, undergraduate, assistance	Student Services	Please refer to the Academic Advising page.
ShopUW+	Self Serve/Financial Services	Financial Services Staff
SOAR activity management	Student Services	Please refer to the Academic Advising page. Includes evaluating Advanced Placement scores, transferring credit equivalencies, advising students on appropriate First-year Interest Groups (FIGS) and liaising with appropriate campus offices as necessary (Registrar's Office, International Student and Scholars Services, CALS Academic Affairs, etc.)
Sponsored grants and agreements - funds 133 and 144	Grants	Grant Services Team
Student employment, Grad	HR/Payroll	hr@russell.wisc.edu
Student employment, Undergrad	HR/Payroll	hr@russell.wisc.edu
Student enrollment permissions, graduate	Student Services	Emily Laabs
Student enrollment permissions, undergraduate	Student Services	Please refer to the Academic Advising page.
Student hourly and TE hire requests	HR/Payroll	hr@russell.wisc.edu
Student Information System (SIS) updates	Student Services	Please refer to the Academic Advising page.
Student recruitment, undergraduate	Student Services	Please refer to the Academic Advising page. Includes participate in campus recruitment events
Supplies, order office supplies (Hub only)	Self Serve	Self-serve; staff can order their own office supplies via ShopUW+.
Telephone lines (VoIP setup)	Russell Labs IT	IT Staff
Timesheet entry and approval issues	HR/Payroll	hr@russell.wisc.edu
Timetable	Student Services	Please refer to the Academic Advising page.
Trainings, employee	HR/Payroll	hr@russell.wisc.edu
Travel expense reimbursement procedures and approvals	Financial Services	Financial Services Staff
Tuition payments - via department or 3rd party	Administration	Margaret Webster
Tuition remission	HR/Payroll	Emily Laabs
Undergraduate advising	Student Services	Please refer to the Academic Advising page.
Undergraduate curriculum	Student Services	Please refer to the Academic Advising page.
Undergradute listserves, manage	Student Services	Please refer to the Academic Advising page.
Vehicles, department	Facilities & Instrumentation	Facilities and Instrumentation Staff
Vehicles, fleet - funding	Financial Services	Financial Services Staff
Vehicles, fleet - general info and reservations	Self Serve	Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system)
Visa application processing and consulting	HR/Payroll	hr@russell.wisc.edu
VoIP lines	Russell Labs IT	IT Staff
Waitlists, managing	Student Services	Please refer to the Academic Advising page.
Warrants, graduate students	Student Services	Emily Laabs
Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info

HR/Payroll

Click to see HR tasks.

Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info
Academic policy advisement, university and college, undergraduate	Student Services	Please refer to the Academic Advising page.
Admissions processing, applicant review (graduate)	Student Services	Emily Laabs
Advising, graduate	Student Services	Emily Laabs; Faculty advisor and Committee
Advising, undergraduate	Student Services	Please refer to the Academic Advising page.
Advisor Note System, maintaining notes on undergraduate students	Student Services	Please refer to the Academic Advising page.
Airfare, hotel reservations for guests (non-employees)	Administration	Elizabeth Burkhalter
Airfare, hotel reservations for UW employees	Self Serve	Self-serve; host PI/Dept, or individuals. Concur System If questions arise with reservations, contact Financial Services Staff
Benefits eligibility, enrollment and consulting	HR/Payroll	hr@russell.wisc.edu
Building and facilities management	Facilities & Instrumentation	Tim Lorenz
Cancel courses	Student Services	Please refer to the Academic Advising page.
Capstone agreements, undergraduate	Student Services	Please refer to the Academic Advising page.
Career counseling, undergraduate	Student Services	Please refer to the Academic Advising page.
Compliance, employee	HR/Payroll	hr@russell.wisc.edu
Compliance, grants	Grants	Laurie Luther; Mariah Allen
Conference room reservations	Self Serve	View conference room calendars here. Book conference rooms with Outlook 365 or Outlook.
Copying - how to use the copier	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Copying - making copies	Self Serve	Self-serve
Cost Share	Grants	Margaret Webster; Alex Nelson
Courier services/shipping	Administration	Elizabeth Burkhalter
Course attributes, assigning	Student Services	Please refer to the Academic Advising page.
Course evaluations, executing (AEFIS)	Student Services	Please refer to the Academic Advising page.
Course waitlists, managing	Student Services	Please refer to the Academic Advising page.
Curriculum management, graduate	Student Services	Emily Laabs
Curriculum management, undergraduate (covers Guide editing, course proposals, program changes)	Student Services	Please refer to the Academic Advising page.
DARS evaluations, undergraduate	Student Services	Please refer to the Academic Advising page. Includes advising students on time to degree completion, and coordinating exceptions to curriculum in consultation with program faculty
Grant budget management	Grants	Self-serve through Workday or meeting with Grants staff
Tuition payments - via department or 3rd party	Administration	Alyson Amenda
Deposits, cash and check (to 136 accounts)	Financial Services	Financial Services Staff
Deposits, gift check (to UW Foundation and 233 accounts)	Financial Services	Financial Services Staff
Direct Payments (DPs)	Financial Services	Financial Services Staff
Driver authorizations, State vehicle		Campus Business Services - More Info
e-Reimbursements	Financial Services	Financial Services Staff
ECC and ECRT effort (on-line work effort reporting)	Grants	Margaret Webster
Email lists for departments, subscriptions	Russell Labs IT	IT Staff
Employee conflict, health/wellness, trainings and compliance	HR/Payroll	hr@russell.wisc.edu
Employee funding (sponsored grants)	Grants	Margaret Webster; Alex Nelson
Employee funding (non-sponsored funds)	Financial Services	Financial Services Staff
Employment information and consulting	HR/Payroll	hr@russell.wisc.edu
Employment termination	HR/Payroll	hr@russell.wisc.edu
Events - in Advance of scheduling	Financial Services	Financial Services Staff
Expense reimbursement policy and approvals	Financial Services	Financial Services Staff
Faculty/academic staff leave reporting and requests	HR/Payroll	hr@russell.wisc.edu
Fee for service account requests (136 accounts)	Financial Services	Financial Services Staff
Fellowships (Graduate) - includes WDGF and SciMed GRS	Student Services	Emily Laabs; Alyson Amenda; Margaret Webster
Fleet vehicles - funding	Financial Services	Financial Services Staff
Fleet vehicles - general info and reservations	Self Serve	Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system)
Funding, employee (sponsored grants)	Grants	Margaret Webster; Alex Nelson
Funding, employee (non-sponsored funds)	Financial Services	Financial Services Staff
Funding Questions – funds 136, 150, 161, 233	Financial Services	Financial Services Staff
Gift check deposits (to UW Foundation and 233 accounts)	Financial Services	Financial Services Staff
Grad student employment	HR/Payroll	hr@russell.wisc.edu ; Emily Laabs
Grants - post-award: - accounting - expense review - monitoring, reporting and closeout - no-cost extensions - re-budget - subcontracts	Grants	Margaret Webster; Alex Nelson
Grants - pre-award: - proposal assistance and review - Grants.gov proposal submissions - proposal budget review	Grants	Laurie Luther – Plant Path, Entomology customers Mariah Allen – FWE customers
Growth chambers	Facilities & Instrumentation	Tim Lorenz
Handbooks and forms for academic programs (Graduate)	Student Services	Emily Laabs
Health/wellness, employee	HR/Payroll	hr@russell.wisc.edu
Hire requests, student hourly and TE	HR/Payroll	hr@russell.wisc.edu
Independent Study Agreements, undergraduate	Student Services	Please refer to the Academic Advising page.
Instagram account, Russell Labs, maintain	Student Services	Please refer to the Academic Advising page.
Instrument shop	Facilities & Instrumentation	Tim Lorenz
Internship placements, Forest Science, tracking and reporting	Student Services	Please refer to the Academic Advising page.
Keys	Facilities & Instrumentation	Tim Lorenz
Leave reporting and requests, faculty/academic staff	HR/Payroll	hr@russell.wisc.edu
Lost and Found	Administration	Elizabeth Burkhalter
Mail, mailroom	Administration	Elizabeth Burkhalter
Major declaration, single and double, undergraduate	Student Services	Please refer to the Academic Advising page. Includes declaring new students in the major and advising on time to degree completion
Milestones, track student milestones and progress towards degree (Graduate)	Student Services	Emily Laabs
Name plates for doors	Facilities & Instrumentation	Submit service request via Facilities form.
No Cost Extension (NCE) and re-budget requests (Post-Award)	Financial Services	Financial Services Staff
Online course updates (Undergraduate and Graduate)	Student Services	Please refer to the Academic Advising page.
Order office supplies	Self Serve	Self-serve; staff can order their own office supplies via ShopUW+.
P-cards	Financial Services	Financial Services Staff
Packages, receiving in Russell Labs, shipping from Russell Labs	Administration	Elizabeth Burkhalter
Parking permits, renewal - Dept of Lab vehicle	Administration	Administrative Specialist
Payment to Individual Reports (PIRs)	Financial Services	Financial Services Staff
Payroll, Funding Updates	Financial Services	Margaret Webster, Tori Cooper
Payments, Miscellaneous	Financial Services	Financial Services Staff
Photocopying - copier use and questions	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Photocopying - making copies	Self Serve	Self-serve
Pre-award Grants	Grants	Laurie Luther, Mariah Allen
Post-award Grants	Grants	Margaret Webster, Alex Nelson
Printer, office or lab - paper	Russell Labs IT	IT Staff
Printer, office or lab - toner - ordering, installing	Self Serve	Order through ShopUW+. Russell IT only handles toner for the shared Sharp color copier/printers.
Program Certification/Program of Study - Graduate	Student Services	Emily Laabs
Project Closeouts	Grants	Grant Services Team
Purchasing card applications and management	Financial Services	Financial Services Staff
Qualifying exams	Student Services	Emily Laabs
Recruitment (Employee)	HR/Payroll	hr@russell.wisc.edu
Recruitment (Graduate)	Student Services	Emily Laabs
Registration, conference	Self Serve	Self-serve; use pcard or e-reimbursement.
Reimbursement, travel expense, procedures and approvals	Financial Services	Financial Services Staff
Remission, tuition	HR/Payroll	Emily Laabs
Requisitions, purchase orders (>$5000)	Financial Services	Financial Services Staff
Reservations, classroom	Administration	Elizabeth Burkhalter
Reservations, conference room	Self Serve	View conference room calendars here. Book conference rooms with Outlook 365 or Outlook.
Schedule of classes (AKA Timetable)	Student Services	Please refer to the Academic Advising page.
Scholarship nomination process, undergraduate, assistance	Student Services	Please refer to the Academic Advising page.
ShopUW+	Self Serve/Financial Services	Financial Services Staff
SOAR activity management	Student Services	Please refer to the Academic Advising page. Includes evaluating Advanced Placement scores, transferring credit equivalencies, advising students on appropriate First-year Interest Groups (FIGS) and liaising with appropriate campus offices as necessary (Registrar's Office, International Student and Scholars Services, CALS Academic Affairs, etc.)
Sponsored grants and agreements - funds 133 and 144	Grants	Grant Services Team
Student employment, Grad	HR/Payroll	hr@russell.wisc.edu
Student employment, Undergrad	HR/Payroll	hr@russell.wisc.edu
Student enrollment permissions, graduate	Student Services	Emily Laabs
Student enrollment permissions, undergraduate	Student Services	Please refer to the Academic Advising page.
Student hourly and TE hire requests	HR/Payroll	hr@russell.wisc.edu
Student Information System (SIS) updates	Student Services	Please refer to the Academic Advising page.
Student recruitment, undergraduate	Student Services	Please refer to the Academic Advising page. Includes participate in campus recruitment events
Supplies, order office supplies (Hub only)	Self Serve	Self-serve; staff can order their own office supplies via ShopUW+.
Telephone lines (VoIP setup)	Russell Labs IT	IT Staff
Timesheet entry and approval issues	HR/Payroll	hr@russell.wisc.edu
Timetable	Student Services	Please refer to the Academic Advising page.
Trainings, employee	HR/Payroll	hr@russell.wisc.edu
Travel expense reimbursement procedures and approvals	Financial Services	Financial Services Staff
Tuition payments - via department or 3rd party	Administration	Margaret Webster
Tuition remission	HR/Payroll	Emily Laabs
Undergraduate advising	Student Services	Please refer to the Academic Advising page.
Undergraduate curriculum	Student Services	Please refer to the Academic Advising page.
Undergradute listserves, manage	Student Services	Please refer to the Academic Advising page.
Vehicles, department	Facilities & Instrumentation	Facilities and Instrumentation Staff
Vehicles, fleet - funding	Financial Services	Financial Services Staff
Vehicles, fleet - general info and reservations	Self Serve	Self-serve: Fleet car information Fleet car online reservation system (UW and DOA Fleets are now combined in a single reservation system)
Visa application processing and consulting	HR/Payroll	hr@russell.wisc.edu
VoIP lines	Russell Labs IT	IT Staff
Waitlists, managing	Student Services	Please refer to the Academic Advising page.
Warrants, graduate students	Student Services	Emily Laabs
Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info

Information Technology

Click to see Information Technology tasks.

Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info
Computer won't start	Russell Labs IT	IT Staff
Consulting, ordering a new UW-owned computer	Russell Labs IT	IT Staff
Consulting, ordering software for a new UW-owned computer	Russell Labs IT	IT Staff
Content updates, department websites (includes directories)		Ento - Ben Bradford PP - complete form FWE - details here
Content updates, lab websites	Self Serve	Service not offered. CALS Web Services offers WordPress training.
Copying - questions on copier use	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Department fileserver, can't access files	Russell Labs IT	IT Staff
Email lists for departments, Subscriptions	Russell Labs IT	IT Staff
Installing software on computers in a classroom	Russell Labs IT	IT Staff
Installing software on computers in a lab	Russell Labs IT	IT Staff
Lab website - questions/instruction on using WordPress	CALS Web Services	CALS Web Services
Lab website - report an outage	CALS Web Services	CALS Web Services
Lab website - request a new WordPress site (faculty)	CALS Web Services	CALS Web Services
Lab website - user account questions	CALS Web Services	CALS Web Services
Linux support	Russell Labs IT	IT Staff
Lists, email (for departments)	Russell Labs IT	IT Staff
Mac support	Russell Labs IT	IT Staff
Mobile device support	Russell Labs IT	IT Staff
Network is down	Russell Labs IT	IT Staff
Photocopying - copier use and questions	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Printer, installing	Russell Labs IT	IT Staff
Printer, office or lab - paper	Russell Labs IT	IT Staff
Printer, office or lab - toner	Russell Labs IT	IT Staff
Projector doesn't work in classroom	Russell Labs IT	IT Staff
Projector doesn't work in conference room	Russell Labs IT	IT Staff
Software, installing on a personal or UW-owned computer	Russell Labs IT	IT Staff
Software, installing on computers in a classroom	Russell Labs IT	IT Staff
Software, installing on computers in a lab	Russell Labs IT	IT Staff
Troubleshooting, computer general	Russell Labs IT	IT Staff
Virus, computer has	Russell Labs IT	IT Staff
Website, department website - content editing (includes directories)		Ento - Ben Bradford PP - complete form FWE - details here
Website, department website - report an outage	CALS Web Services	CALS Web Services
Website, lab - questions about accessibility	DoIT Center for User Experience	Index to CALS and Campus website accessibility info
Website, lab - questions/instructions on using WordPress	CALS Web Services	CALS Web Services
Website, lab - report an outage	CALS Web Services	CALS Web Services
Website, lab - request a new WordPress site (faculty)	CALS Web Services	CALS Web Services
Website, lab - user account questions	CALS Web Services	CALS Web Services
Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info

Web

Click to see Web tasks.

Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info
Computer won't start	Russell Labs IT	IT Staff
Consulting, ordering a new UW-owned computer	Russell Labs IT	IT Staff
Consulting, ordering software for a new UW-owned computer	Russell Labs IT	IT Staff
Content updates, department websites (includes directories)		Ento - Ben Bradford PP - complete form FWE - details here
Content updates, lab websites	Self Serve	Service not offered. CALS Web Services offers WordPress training.
Copying - questions on copier use	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Department fileserver, can't access files	Russell Labs IT	IT Staff
Email lists for departments, Subscriptions	Russell Labs IT	IT Staff
Installing software on computers in a classroom	Russell Labs IT	IT Staff
Installing software on computers in a lab	Russell Labs IT	IT Staff
Lab website - questions/instruction on using WordPress	CALS Web Services	CALS Web Services
Lab website - report an outage	CALS Web Services	CALS Web Services
Lab website - request a new WordPress site (faculty)	CALS Web Services	CALS Web Services
Lab website - user account questions	CALS Web Services	CALS Web Services
Linux support	Russell Labs IT	IT Staff
Lists, email (for departments)	Russell Labs IT	IT Staff
Mac support	Russell Labs IT	IT Staff
Mobile device support	Russell Labs IT	IT Staff
Network is down	Russell Labs IT	IT Staff
Photocopying - copier use and questions	Russell Labs IT	IT Staff How-to: Scanning to and from USB/Flash Drive
Printer, installing	Russell Labs IT	IT Staff
Printer, office or lab - paper	Russell Labs IT	IT Staff
Printer, office or lab - toner	Russell Labs IT	IT Staff
Projector doesn't work in classroom	Russell Labs IT	IT Staff
Projector doesn't work in conference room	Russell Labs IT	IT Staff
Software, installing on a personal or UW-owned computer	Russell Labs IT	IT Staff
Software, installing on computers in a classroom	Russell Labs IT	IT Staff
Software, installing on computers in a lab	Russell Labs IT	IT Staff
Troubleshooting, computer general	Russell Labs IT	IT Staff
Virus, computer has	Russell Labs IT	IT Staff
Website, department website - content editing (includes directories)		Ento - Ben Bradford PP - complete form FWE - details here
Website, department website - report an outage	CALS Web Services	CALS Web Services
Website, lab - questions about accessibility	DoIT Center for User Experience	Index to CALS and Campus website accessibility info
Website, lab - questions/instructions on using WordPress	CALS Web Services	CALS Web Services
Website, lab - report an outage	CALS Web Services	CALS Web Services
Website, lab - request a new WordPress site (faculty)	CALS Web Services	CALS Web Services
Website, lab - user account questions	CALS Web Services	CALS Web Services
Task	Area - links to area homepage w/contact info except Self Serve)	Contacts/Additional Info

Student Services

Click to see Student Services tasks.