Area: Information Technology

Supports: All of Russell Labs

Key Responsibilities Include:

Support for desktop, classroom technology, computing labs and networks as well as general computer consulting.  Specific services include:

• • Consulting on ordering new computer hardware and software
  • Choosing, ordering, setup and installation of new hardware and software
  • Troubleshooting and repairing computing hardware and software
  • Isolating and remediating computer malware (includes diagnosing and fixing computer viruses and spyware)
  • Reloading or upgrading computer operating systems
  • Maintaining existing network drives, including backups
  • Creating and maintaining departmental email accounts
  • Administering user accounts to Russell Labs IT resources
  • Installing and maintaining software on classroom and lab computers