Area: Information Technology

Supports: All of Russell Labs

Key Responsibilities Include:

Support for desktop, classroom technology, computing labs and networks as well as general computer consulting.  Specific services include:

• Consulting on ordering new computer hardware and software
• Choosing, ordering, setup and installation of new hardware and software
• Troubleshooting and repairing computing hardware and software
• Isolating and remediating computer malware (includes diagnosing and fixing computer viruses and spyware)
• Reloading or upgrading computer operating systems
• Maintaining existing network drives, including backups
• Creating and maintaining departmental email accounts
• Administering user accounts to Russell Labs IT resources
• Installing and maintaining software on classroom and lab computers